Centralized customer support. Automation. Task rationalization.
Work simplification. Time and money-saving. User satisfaction.
Organizing. Prioritization. Assignment of tasks. Monitoring.
Faster response time. Transparency. Event traceability. Paperless operations.
Detailed analysis of requests. KPIs. Graphical views.
Web-based product. A portal for customers and support.
iFacility is a web application that enables a unified centralized record of requests. It supports the process of submitting, resolving and monitoring requests. At the same time, it enables planning, monitoring and analysis of tasks.
It is a unique support system that automates and streamlines the necessary tasks to the greatest extent, thus simplifying work, saving time and money. All activities are transparent and it enables the traceability of events and provide insight into the status of open tasks and requests at all times…